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Terms & Conditions

Welcome to, This is an Agreement between you (“you” or “your”) and M/s Z H RETAILS, (“Company” or “we” or “our”) that governs the access and use of (hereinafter referred to as “Website”). When you access and/ or use the Website, you agree to be bound by these Terms and Conditions as stated herein.

Copyright Protection

All content included on this Website is the exclusive property of or its affiliates and are protected under the Copyright law.

1. Products

All products displayed on our Website constitute an invitation to offer. Your order for purchase constitutes your “offer” which shall be subjected to the terms and conditions listed herein. We reserve the right to accept or reject your offer. If you have provided us with a valid email address, we shall notify you through email as soon as possible to confirm receipt of your order and send and thereby communicate further to process the order. The acceptance of the offer is subject to the dispatch of the product ordered.

2.  Eligibility

You represent that you are of legal age to enter into a valid and binding contract as per applicable laws and have full power and authority to execute this Agreement and by doing so, you will not violate any other agreement to which you are a party.

3. Prices

All prices posted on this Website are subject to change without notice. Prices prevailing at commencement of placing the order will apply. Posted prices are all inclusive. In case there will be any additional charges or cost the same will be mentioned in the Website or will be communicated to you.

4. Payment

You agree and understand that you are making the payment through a secured payment gateway which belongs to a third party.  If under any circumstances there is error or any loss, the Company takes no liability for any such error or loss.

5. Shipping, Returns and Handling

We will arrange for shipment of the products for you. We use Express courier services based on delivery area for delivering your items. Our packets are insured against loss in transit or damage.  Octroi charges are not included in our prices and the same shall be paid by you to the courier company, if the same is charged in your city. In places where there is no service of the courier companies listed above, we will ship out the item using an alternate courier’s service subject to reliability of service. We reserve the right to reject an order if your address is not serviceable by a reliable courier company as per our records.  

Once the order is shipped, we shall send you an email containing the tracking details; the shipping information will also be available in 'My Account' section. Tracking information may take up to 48 hrs for showing up on the courier company's website. Courier Company, will make 3 delivery attempts, customers are requested to keep a track of the order and its shipment status. We shall not be responsible for the delivery failures.

We have a 7 days return policy, if you do not like the item you can return the item within 7days, provided the item is unused condition and with complete accessories. Buyer will have to bear 20% restocking fee in 7 days return, the refund will be made as per the current MoP of the product.

6. Returns

We accept 7 days return of the products delivered by you if there is a dead on arrival case (DoA), the customer will have to bear the return shipping cost and returns will only be provided in the form of a exchange. Refund request in any manner shall not be entertained. In case of DoA, the customer must intimate us with 2 days of receiving the item and ship the item back to us after filing a reurn in 'My Account' section, clearly explaining the reason for returns.

7. Governing law

 The Terms mentioned hereunder will be governed by and construed in accordance with the laws of India. The courts in Mumbai, Maharashtra shall have sole and exclusive jurisdiction in respect of all matters arising herein.

8. Dispute Resolution

Any dispute, controversy or claims arising out of, or relating to this Agreement or the breach, termination or invalidity thereof, which cannot be amicably settled in a manner as envisaged hereinabove shall be settled by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 or any modifications thereof. The arbitral tribunal shall be composed of three arbitrators. Each party shall appoint one arbitrator each and the two arbitrators so appointed shall appoint the presiding arbitrator. The place of arbitration shall be Mumbai and the proceedings shall be conducted in the English language. The award of the arbitrator shall be final and conclusive and binding upon the Parties.

9. No Third Party Rights

Neither this Agreement nor any provision hereof is intended to confer upon any person or third party any rights or remedies hereunder, save and except the Parties to this Agreement.

10. Modification and Severability

We reserve the right to make changes to our Website, policies and these terms and conditions at any time. The invalidity or unenforceability of any provisions of this Agreement in any jurisdiction shall not affect the validity, legality or enforceability of the remainder of this Agreement.

11. Force Majeure

In no event the Company shall be considered in default in performance or its obligations under the terms of this Agreement, if such performance is prevented or delayed for any causes beyond its reasonable control including but not limited to power failure, network failure, war, act of terrorism, hostilities, revolution, riots, civil commotion, strikes, lockouts, epidemic, fire, explosion, flood, earthquake, act of hacking or cybercrime, act of God or any act of Government or any other cause beyond the control of the Company which could not have been foreseen or avoided.

12. Disclaimer of Warranties and Limitation of Liability

The Website makes no representation or warranties of any kind, express or implied, as to the operation of this Website or the information, content, materials or products included on this Website. You agree to access and use this Website and such other external link/s provided herein and the content thereof at your own risk.  Any content/information posted on any part of this Website, shall, at all times, adhere to the Terms and Conditions of Use of the Website. The Company, its affiliates or service providers, shall not, be responsible or liable, in any manner whatsoever for any direct, indirect, incidental, consequential or punitive damages arising out of any act/s, omission/s of the users, access, use or inability to use this Website or such other external link/s provided herein, including but not limited to any errors or omissions in the content thereof, loss of data, revenue, profits, property, attack by viruses, failure to provide Website services and the like.